← Back to The Muster App

Refund Policy

Last Updated: March 2026

We want you to be completely satisfied with The Muster App. If for any reason you are not, we offer a straightforward refund policy.

30-Day Money-Back Guarantee

If you are not satisfied with The Muster App after subscribing, contact us within 30 days of your initial purchase for a full refund. No questions asked.

How to Request a Refund

To request a refund, email us at support@themusterapp.com with your account details. Refunds are typically processed within 5–10 business days.

What Is Covered

• Initial subscription purchase: Eligible for a full refund within 30 days of payment
• Billing errors: If you were charged in error, contact us and we will issue a refund promptly

What Is Not Covered

• Renewal payments: Annual renewal charges are not eligible for a refund. You may cancel at any time before your renewal date to prevent future charges
• Partial-year refunds: We do not offer prorated refunds for unused portions of a subscription after the 30-day window

Free Trial

Every new account includes a 14-day free trial with full access to all features. No payment information is required during the trial, so there is nothing to refund if you decide the Service is not right for you.

Cancellation

You may cancel your subscription at any time. When you cancel:

• Your access continues until the end of your current billing period
• No further charges will be made
• Your data remains available for 30 days after the end of your subscription, after which it may be deleted

Contact Us

If you have any questions about our refund policy or need to request a refund:

The Muster App Ltd
support@themusterapp.com